Last updated: [August 9, 2023]
Craftstirs is a website that provides online courses and tutorials on various crafts and hobbies. We are committed to protecting your privacy and respecting your data rights. This privacy policy explains what personal information we collect from you, how we use it, and how you can control it.
What personal information do we collect?
When you visit our website, we may collect the following types of personal information from you:
- Contact information: such as your name, email address, phone number, and mailing address when you register for an account, sign up for a newsletter, or contact us for customer service or support.
- Payment information: such as your credit card number, billing address, and transaction details when you purchase a course or a subscription from us.
- Usage information: such as your IP address, browser type, device type, operating system, pages visited, time spent, and cookies when you access our website or use our services. We use this information to improve our website performance, functionality, and user experience.
- Social media information: such as your username, profile picture, and friends list when you connect your social media account with our website or share our content on social media platforms. We use this information to personalize our services and offer you social features.
- Feedback information: such as your ratings, reviews, comments, questions, suggestions, and testimonials when you provide us with feedback on our courses or services. We use this information to improve our quality and customer satisfaction.
How do we use your personal information?
We use your personal information for the following purposes:
- To provide you with our courses and services: such as delivering the content you requested, processing your payments, managing your account, and communicating with you about your orders, subscriptions, or inquiries.
- To improve our website and services: such as analyzing your usage data, conducting surveys, testing new features, and resolving technical issues.
- To market our website and services: such as sending you newsletters, promotions, offers, and recommendations that may interest you based on your preferences and behavior. You can opt out of receiving these communications at any time by following the unsubscribe link in the email or contacting us at [email protected].
- To comply with legal obligations: such as responding to lawful requests from authorities, enforcing our terms and conditions, and protecting our rights and interests.
How do we share your personal information?
We do not sell your personal information to third parties. We may share your personal information with the following parties for the purposes described above:
- Service providers: such as payment processors, hosting providers, analytics providers, email providers, and customer service providers who help us operate our website and services. We only share the information that is necessary for them to perform their functions and we require them to protect your information in accordance with this privacy policy and applicable laws.
- Affiliates and partners: such as instructors, course creators, sponsors, advertisers, and other collaborators who offer products or services that may complement or enhance our website and services. We only share the information that is relevant for them to provide you with their products or services and we require them to respect your privacy choices and preferences.
- Social media platforms: such as Facebook, Twitter, Instagram, Pinterest, YouTube, and others when you connect your social media account with our website or share our content on social media platforms. These platforms may collect your personal information in accordance with their own privacy policies and terms of use.
- Other users: such as other students or instructors when you participate in online forums, chats, groups, or reviews on our website. You should be careful about what personal information you disclose in these public areas as it may be seen by anyone who accesses them.
How do we protect your personal information?
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Using secure servers and encryption technologies to store and transmit your personal information
- Limiting the access to your personal information to authorized personnel who need it to perform their duties
- Training our staff on data protection policies and practices
- Reviewing our security practices regularly and updating them as needed
However, no method of transmission or storage is 100% secure and we cannot guarantee the absolute security of your personal information. You are responsible for keeping your account password confidential and notifying us immediately if you suspect any unauthorized activity on your account.
How long do we keep your personal information?
We keep your personal information for as long as it is necessary to fulfill the purposes for which it was collected or as required by law. When we no longer need your personal information or when you request us to delete it (subject to certain exceptions), we will delete it or anonymize it in accordance with our data retention policies.
What are your data rights?
Depending on where you live or where we operate, you may have certain rights regarding your personal information. These rights may include:
- The right to access: You have the right to request a copy of the personal information we hold about you and how we use it.
- The right to rectify: You have the right to request us to correct any inaccurate or incomplete personal information we hold about you.
- The right to erase: You have the right to request us to delete your personal information when it is no longer needed or when you withdraw your consent (subject to certain exceptions).
- The right to restrict: You have the right to request us to limit the processing of your personal information in certain circumstances, such as when you dispute its accuracy or when you object to its use.
- The right to object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing or profiling.
- The right to data portability: You have the right to request us to transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.
- The right to withdraw consent: You have the right to withdraw your consent for the processing of your personal information at any time, without affecting the lawfulness of the processing based on your consent before its withdrawal.
- The right to complain: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights.
To exercise any of these rights, please contact us at [email protected] with your name, email address, and a description of your request. We will respond to your request within a reasonable time frame and in accordance with applicable laws. We may ask you to verify your identity or provide additional information before we can process your request.
How do we update this privacy policy?
We may update this privacy policy from time to time to reflect changes in our website, services, or legal obligations. We will notify you of any material changes by posting a notice on our website or by sending you an email. You are advised to review this privacy policy periodically for any changes. Your continued use of our website or services after the changes are posted constitutes your acceptance of the updated privacy policy.
How do you contact us?
If you have any questions, comments, or concerns about this privacy policy or how we handle your personal information, please contact us at:
Address: 24 M DRIVE EAST HAMPTON, NY 11937
Email: [email protected]
Phone: +639368448691
